Last updated on: May 17, 2022

These Seller terms and conditions (the “Seller Terms and Conditions”) shall be applicable specifically to Sellers (defined hereunder) in addition to the “Terms of Use” available at These Seller Terms and Conditions describe the terms on which a Seller can avail of the Seller Services (defined hereunder) through the Platform.

In the event of any conflict or inconsistency between the Terms of Use and these Seller Terms and Conditions, then the provisions of these Seller Terms and Conditions shall prevail, to the extent of such conflict or inconsistency.



1. Defined terms

    1. All defined terms used in these Seller Terms and Conditions shall have the same meaning as assigned to them under the Terms of Use, unless otherwise specifically defined herein. The Seller Terms and Conditions, together with the Terms of Use and CyBuy Marketplace Return and refund Policies, shall be referred to as the ‘Terms of Use’ of the Platform in relation to the Seller.
    2. The following defined terms shall apply in these Seller Terms and Conditions:
      1. “Buyer” shall mean a buyer of the Products listed on the Platform.
      2. “Estimated Shipping Date” shall mean, with respect to any of the Seller’s Products, either: (i)  the shipping availability date specified by the Seller in the relevant inventory/Product data feed for the Seller’s Product on the Platform;
      3. “Required Product Information” shall mean, with respect to each of the Seller’s Products listed on the Platform, the following: (i) description of the Product; (ii) other identifying information as CyBuy Marketplace may reasonably request; (iii) information regarding in-stock status and availability, shipping limitations or requirements, and Shipment Information (in each case, in accordance with any categorizations prescribed by CyBuy Marketplace from time to time); (iv) categorization within each CyBuy Marketplace Product category and browse structure as prescribed by CyBuy Marketplace from time to time; (v) digitized image that accurately depicts only the Seller’s Product and does not include any additional logos, text or other markings (vi) sales price; (vii) shipping and handling charges; (viii) any text, disclaimers, warnings, notices, labels or other content required by applicable law or otherwise to be displayed in connection with the offer, merchandising, advertising or sale of the Product; (ix) brand details; (x) model specifications; and (xi) any other information reasonably requested by CyBuy Marketplace (e.g., the condition of used or refurbished Products).
      4. “Seller” shall mean any person registered on the Platform as a seller of the Products listed on the Platform.
      5. “Seller Services” shall mean the services described in Clause 3 of these Seller Terms and Conditions.
      6. “Shipment Information” shall mean, with respect to any of the Seller’s Products, the estimated or promised shipment and/or delivery date, with other delivery details, if any.
      7. “CyBuy Marketplace Refund Policies” shall mean the return and refund policies applicable to the Products, as published on the Platform.

2. Registration

    1. The Seller shall be permitted to access the Platform and use the Seller Services, only upon creating an Account by registering on the Platform.
    2. The Seller’s ability to continue using the Platform to avail of the Seller Services is subject to continued registration on the Platform.
    3. In order to register as a Seller on the Platform, the Seller will be required to create a username and password, and provide such details as indicated as necessary, including but not limited to the Seller’s name (or name of shop/ other entity, as the case may be).

3. Seller Services

    1. The Platform provides the following services for Sellers (collectively, “Seller Services”):
      1. It provides an online marketplace wherein Sellers can list their Products at any point of time for sale on the Platform, along with the Required Product Information for each Product provided by the Sellers to CyBuy Marketplace. Sellers shall provide the Required Product Information in the format and manner as specified by CyBuy Marketplace. The Seller shall promptly update the Required Product Information as and when required and ensure that it shall, at all times, remain accurate and complete;
      2. It facilitates the sale of Products, making payments for such Products, and any other communications between Buyers and Sellers as per the terms hereof, including facilitating the shipment, return, or exchange of Products, where applicable, or cancellation of orders/Products;
      3. It provides for various Product categories on the Platform, under which the Seller may list his/its Products for sale. CyBuy Marketplace reserves a right to modify such listing of the Product by the Seller, at any time and at the sole discretion of CyBuy Marketplace;
      4. It enables CyBuy Marketplace to share details of the order placed by a Buyer on the Platform, listing out the specifics of the Product to be sold by the Seller;
      5. And, any other services as may be provided or offered by CyBuy Marketplace to the Sellers from time to time.
    2. The Seller Services are only being provided to facilitate the sale of Products on the Platform, and CyBuy Marketplace shall not be responsible for the transaction to be entered into between a Buyer and a Seller. All commercial and contractual terms for any sale of the Products through the Platform are those offered by the Seller only, and the Products shall be sold on such terms as agreed upon between the Seller and the Buyer alone. Such commercial and contractual terms include without limitation Product prices, terms, date, period, warranties, and after-sales services. CyBuy Marketplace does not determine, advise, have any control over, or in any way involve itself in the offering or acceptance of such commercial and contractual terms between the Sellers and the Buyers.
    3. Buyers may provide feedback, review, ratings, and comments about the Seller. The Sellers agree and accept that the ratings provided on the Platform are on the basis of such feedback and comments of the Buyers only and that CyBuy Marketplace is in no manner responsible or liable for the same. All views and opinions expressed on the Platform by the Buyers, are those of the individual Buyers only and do not in any way reflect the opinion of CyBuy Marketplace. CyBuy Marketplace shall not assess or rate any Seller on the Platform. Further, in case of any service-related complaints or negative feedback from a Buyer, Sellers agree to address or resolve the matter in a speedy and amicable manner. CyBuy Marketplace shall not, and is not required to, mediate or resolve any dispute or disagreement between any Seller and Buyer.
    4. If any Seller consistently receives negative feedback from Buyers, CyBuy Marketplace shall have a right to take such action as provided under Clause 7 below, without prior notice to the Seller.

4. Conditions of Listing

  1. CyBuy Marketplace shall, in its sole discretion, have the right to delist any or all of the Products listed on the Platform by a Seller based on such factors as it deems fit, including but not limited to any complaints received from Buyers in relation to any Product.
  2. CyBuy Marketplace does not provide any guarantee to Sellers that listing the Products on the Platform by the Sellers will result in leads from the Buyers, or in any specific volume of sales, or completion of any transaction of sale.
Prohibited Products: CyBuy Marketplace works hard to ensure that we keep our buyers’ trust and protect them against the sale of unsafe, illegal and otherwise unlicensed products when they shop on our marketplace. The purpose of this Prohibited Products list is to support our sellers to work with us to ensure that there is no place for illegal products on CyBuy Marketplace. Prohibited products are banned from sale on CyBuy Marketplace. Specific prohibited products will vary by market, due to different local legal requirements. However, the following categories of products are always prohibited from sale on CyBuy Marketplace:
  • Automotive industry: (Prohibited: vehicles that require registration, jammers of all kinds, accessories for changing odometers, devices or accessories to bypass or disable CO2 emission control, recognition blocking sprays license plate traffic control cameras, as well as any other cameras or license plate detection sources)
  • Animals: means living creatures of all kinds, including fish and wild animals caught and sold in violation of the Lacey Act (with the exception of insects and worms, which are used as animal feed, as well as in the agricultural industry)
  • Art objects: (Unauthorized copies or reproductions of art that infringe intellectual property rights, copyrights or trademarks)
  • Wood products: (WPC, WPC products and products that do not comply with EPA for formaldehyde content, and products and products that do not carry an EPA-compliant label)
  • Cosmetics: (It is necessary to look at the list of substances, individual for each country, prohibited for sale without a doctor’s prescription or one that can be dispensed by law or according to the manufacturer’s rules exclusively in medical institutions of a certain level of accreditation, as a rule, these are products based on methylene chloride, vinyl chloride, synthol, minoxidil, bitonal and chloroform)
  • Money, coins, gift cards: (Paper money, imitation money without the inscription “copy”, counterfeit coins and paper money, banknotes, bonds, counterfeit printing equipment, cash or cash equivalents, including traveller’s checks, money orders, gift cards)
  • Drugs, including products that mimic the action of any illegal drugs such as marijuana, hallucinogens, opiates, etc.
  • Electronics: (Serial number on which has been removed or changed)
  • Explosives, weapons and related products
  • Food and drinks (must be viewed locally)
  • Gambling: (Lottery tickets, coin-operated slot machines, slot machines that can be converted to use coins or currency)
  • Jewellery and gems: (Gold or silver items that are not stamped under applicable law, products that do not comply with FTC guidelines for the jewellery, precious and pewter industries, irradiated gemstones if the sale is not authorized by the Nuclear Regulatory Commission, diamonds that do not comply with the certification scheme Kimberley process, high-transparency white diamonds and glass rubies)
  • Lighting: (Incandescent lamps violating energy efficiency standards)
  • Lockpicking devices: (Auto-lock bypass devices or manipulators, hidden handcuff keys, digital decoders, lock picking cards and lock picking guns, pick kits, practice locks, trial keys, tubular picks, key duplication devices, magazine fixtures, card skimming devices, code capturing devices, master keys or master keys)
  • Medical devices and accessories (you need to look locally)
  • Human parts and burial artefacts (human remains, tissues, biological fluids, waste, etc.)
  • Dangerous Items: (Products containing bisphenol A (BPA), items containing carbon tetrachloride such as fire extinguishers, refrigerants, cleaning products, and any chemical or compound intended for commercial, industrial or professional use only and not available for normal purchases. explosives).
Please Note: The list is not complete, you need to individually select the products depending on the location and follow your local legislation.

5. Representations and Warranties by Sellers

    1. By registering on the Platform and/or listing any Products thereon, each Seller represents and warrants that:
      1. the Seller is the legal owner/authorized reseller/dealer of each Product that the Seller lists on the Platform, and the Seller has all rights to list and offer for sale, the said Products on the Platform, and by doing so, the Seller is not violating or infringing upon the rights (including the intellectual property rights) of any other person, and any applicable laws;
      2. all the Required Product Information of the Products listed on the Platform, which is provided by the Seller, is current, complete, and accurate;
      3. the Seller shall, at all times, offer the Products for sale to the Buyers registered on the Platform on such price, terms, and conditions which are not less advantageous than the price, terms, and conditions offered by the Seller to any other person;
      4. the Seller shall ensure that he/it sources and sells Products in accordance with the terms of the applicable order information shared by CyBuy Marketplace. The Seller shall be solely responsible for and bear all risk in relation to such procurement and sale activities;
      5. the Seller : (i) shall package each of the Products sold by the Seller in a proper manner, as per industry standards, to ensure that no damage is caused to the Product during delivery; (ii) shall regularly retrieve order information by checking the Seller’s Account on the Platform at least once each business day; (iii) shall not cancel any of the sale transactions except as may be permitted in accordance with the cancellation policy; (iv) shall identify itself/himself as the seller of the Product on all packing slips and other documents/information; and (v) shall not send Buyers any emails confirming orders.
        For all the Products listed on the Platform, the Seller shall accept and process returns, refunds, and adjustments in accordance with CyBuy Marketplace Return Policies found at [].

6. Required Product Information

    1. CyBuy Marketplace reserves the right to use all Required Product Information provided by Seller towards arranging and compiling catalogs of such information. Such arranged and compiled catalogues, including the Required Product Information and all other content contained therein, shall always be the property of CyBuy Marketplace, and no person, including Seller, shall make any claim, whether proprietary or otherwise, in respect of such catalogues.

7. Disclaimers

    1. CyBuy Marketplace reserves the right to use all Required Product Information provided by Seller towards arranging and compiling catalogs of such information. Such arranged and compiled catalogues, including the Required Product Information and all other content contained therein, shall always be the property of CyBuy Marketplace, and no person, including Seller, shall make any claim, whether proprietary or otherwise, in respect of such catalogues.

8. Remedies

    1. CyBuy Marketplace reserves the right, at any time to remove one or more of the listing(s) of the Seller on the Platform; and/or (ii) limit or remove access of the Seller to the Platform/Seller Services or any part thereof; and/or (iii) delete the Account of the Seller.

9. Seller’s Obligations

    1. Sellers are responsible for any non-delivery, wrongful delivery, theft, or other mistake or act in connection with the fulfilment and delivery of the Products ordered, except to the extent caused by CyBuy Marketplace’s failure to provide the order information to the Seller as it was received by CyBuy Marketplace. Further, the Sellers are also responsible for any non-conformity or defect in, or any public or private recall of, any Products, which shall be solely at the Seller’s cost and expenses. Sellers will promptly notify CyBuy Marketplace on receiving the knowledge of any public or private recalls of Products.
    2. The Seller shall initiate the delivery process on every Product order information received by it/him promptly, not later than announced in the offer term of dispatch (Dispatched in X Days) from the date of receipt of such order information.
    3. If CyBuy Marketplace informs any Seller that CyBuy Marketplace has received a claim from any Buyer on the Platform, or any request for a chargeback or other dispute, concerning a sale transaction, the Seller must deliver to CyBuy Marketplace: (a) sufficient proof of delivery of the Product(s); (b) the applicable CyBuy Marketplace order identification number; and (c) a description of the Product(s). If a Seller fails to comply with the foregoing, or if the claim, chargeback, or dispute is not caused by CyBuy Marketplace’s failure to make the order information received by it, available to the Seller, then the Seller will promptly reimburse CyBuy Marketplace for such amount as notified by CyBuy Marketplace in relation to such Product purchase (including the purchase price, all associated shipping and handling charges and all taxes, all associated credit card association, bank or other payment processing, re-presentment and/or penalty and fees).
    4. The Seller will not, and will cause Seller’s affiliates not to, directly or indirectly: (i) disclose or convey any transaction information carried on the Platform (except as necessary for the Seller to perform the Seller’s obligations under the Terms of Use and these Seller Terms and Conditions, and provided that the Seller ensures that every recipient uses the information only for that purpose and complies with the restrictions applicable to Seller related to that information); (ii) use any transaction information carried on the Platform for any marketing or promotional purposes whatsoever (except as permitted below), or otherwise in any way inconsistent with CyBuy Marketplace’s privacy policies or applicable laws; (iii) contact a Buyer that has ordered a Product that has not yet been delivered, with the intent of collecting any amounts in connection therewith, to influence such Buyer to make an alternative purchase, or to harass such Buyer; (iv) disparage CyBuy Marketplace, its’ affiliates, and/or any of their other products or services; or any Buyer; or (v) target communications of any kind on the basis of the intended recipient being a User. The terms of this Clause do not prevent Sellers from using other information that Sellers acquire without reference to the transaction information carried on the Platform for any purpose, provided that the Sellers do not target communications on the basis of the intended recipient being a User, and provided the same is in compliance with these Terms.
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