RETURN AND REFUND POLICY
Last updated on: May 17, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange only. Please see below for more information on our return policy.
Interpretation and Definitions
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
For the purposes of this Policy:
- Buyer means a user (whether the guest user or registered user) who purchases various Products (as defined below) from the Seller on the website located at the URL https://www.cybuy.me (the Website) is referred to as “Buyer”
- Seller is referred to as an individual or any legal entity who lists, advertises, exhibits offer to sell, make available, market, sell and deliver any Products through the Website to the Buyer (referred to as “Seller”)
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to CyBuy LLC located at 16192 Coastal Highway, Lewes, DE 19958, United States.
- Service refers to the Website.
- Website refers to CyBuy Marketplace, accessible from https://www.cybuy.me.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Seller.
All returns must be postmarked within thirty (30) days from the day of shipment. All returned items must be in new and unused condition, with all original tags, labels, and original packaging.
- We understand that sometimes it might take an order more than 30 days to reach you. So, to safeguard your right to return you can also extend the return period by 14 days (7 days for 2 times)
- You will not be entitled to a return/refund either if you ‘Mark the order as received’ on the order page or if the 30 days have passed from shipment.
We, advise buyers, to communicate with sellers directly using the chat feature of the website and make things work out between them in case of any issue. However, if you still don’t come up with a solution then please do contact support at: email@example.com and we will provide you with a resolution as soon as possible.
What if my product is damaged/wrong?
Our Sellers do proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: firstname.lastname@example.org. You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- Received a damaged product.
- Received the wrong product/colour/quantity/Size.
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
- If a request is initiated after 30 days of shipment.
- Returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged.
- The serial number has been defaced.
- Product is intentionally damaged, ripped, or destroyed.
- Return or replacement request for any free or complimentary products.
- Any other reasons which are not covered under the cases in the previous section. For example, “I placed an order for the wrong product”, “Product is no longer required”, “I don’t like the product”, etc.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As the seller receive your product for a return, we will process your refund within thirty (30) working days after a thorough inspection of your return.
Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money are in safe hands.
RETURN POLICY FOR ORDERS
- This Policy ensures an assured seller refund/replacement to you on specific products when you return/seek a replacement. You shall also be eligible for a refund upon successful cancellation of the product prior to delivery.
- The product is returned in proper packaging with no damage, scratches, or dents.
- The product is unused and in the same condition as it was at the time of receipt (with no sign of installation)
- The products will be eligible for return/refund/replacement if specifically provided for on the Product Detail Page.
- Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product’s packaging is not damaged or tampered with.
- The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.
- In the event the return of a product is duly accepted by the Seller, the value of such Product, as originally paid by the Buyer during acceptance of Product, will either be refunded to Buyer to the payment method of the Buyer from which payment was made.
To return an item, place the item securely in its original packaging, and mail your return to the address provided to you by the seller. We strongly recommend the buyer communicate with the seller using the live chat feature of the website to rule out any possibility of wrong shipping details.
- We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with the product, share it with the seller.
- In case of a return, do make a video while repacking the item.
- While returning the package, the customer should make sure that the items are repacked properly to ensure it doesn’t get damaged in transit.
- You will be responsible for all the return shipping charges. We advise you to use a trackable method to ship your return.
- Do not mail your package without getting a confirmation from us. Doing so will lead to rejection of your return request and no refund/replacement will be offered on such returns.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you to refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least thirty (30) business days from the receipt of your item to process your refund. Refunds will be credited to the original payment method that You used while making the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
- Partial returns will have a partial refund.
Refunds: Duplicate paymentRefund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.
Cancellations by Buyer – All sales are final and order once placed cannot be cancelled. However, buyers are entitled to a refund/cancellation if the order has not shipped after 3 days. A refund option will become available after 3 days, using which the buyer can raise a refund request. We shall cancel the order immediately and refund the entire amount back to your original payment method. If the seller has already shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by Seller – Under certain circumstances, it might not be possible for Seller to accept an order and we may be compelled to cancel the same. Seller reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back to your original payment method.
If you have any questions concerning our return and refund policy, please contact us at: