Help Center

Buying on CyBuy

Selling on CyBuy

Store Management

Communicating with Buyers

How to Send Messages to Buyers

Suspicious Messages

How to Cancel a Sale

How to Become a Featured Store Seller

Opening a Store

How to Promote Your Store on CyBuy

How to Offer Great Customer Service

How to Deliver Your Items on CyBuy

After You Sell an Item

CyBuy Seller Fees

How to Optimise Your Listings for CyBuy Search

How to Open a CyBuy Store

What Can I Sell on CyBuy?

Beginner’s Guide to Selling on CyBuy

Reviews & Cases

What to Do If You Receive a Negative Review

How to Report a Review in your Store

How the Reviews Works for Sellers

How to Resolve a Dispute with a Buyer

Store Management Tools

View Order Info

Store Seller Dashboard

How to Open a Second CyBuy Store?

I Have a Technical Problem with Selling on CyBuy

How to Add a Text Alternative to Your Listing Images

Store Policies

What is CyBuy’s Seller Protection Policy?

How to Set Up Your Store Policies

How To Reliably Dispatch Your Orders

Do I Need to Copyright the Products I Sell on CyBuy?

European Union Platform-to-Business Regulation on CyBuy

Store’s Appearance

How to Close Your CyBuy Store

How to Manage Your Store Logo and Banner

How to Change Store Name

Featuring Items

How to Set Up Your Store

How to Turn On Vacation Mode

Listings

Categorizing & Tagging

Seller Listing Category

How to Use SKU for Your Inventory

Using Filters When Listing an Item

Using Tags in Your Listings

Using Keywords in Your Listing Titles to Get Found in Search

How CyBuy Search Works

Creating a Listing

Can I Create Listings in Bulk?

Fees and Listing Multiple Quantities

How to Download Your Listing Information

How to Add Variations for Your Listings

How to List an Item in Your CyBuy Store

Add Listing Details, Categories and Filters

Listing Photos

Requirements and Best Practices for Images in Your CyBuy Store

How to Resolve Issues With Store Images

How to Edit Your Listing Photos

How to Take Great Listing Photos

Updating or Deleting a Listing

How to Edit a Listing

How to Activate/Deactivate a Listing

How to Delete a Listing

Why Is My Listing Inactive?

Marketing & Promotions

Analytics

How to Use CyBuy Store Analytics

Listing Photos

How to Set Up Sales and Coupons for Your Store

Getting Featured on CyBuy

What to Do If You Notice a Drop in Sales

Social Media & SEO

Orders & Shipping

Manage Orders

Packing Slips and Order Receipts

How to Add Tracking to an Order and Mark-It as Complete

Chargebacks and Your Store

Order Notes and Message to Buyer

Refunds, Returns, and Exchanges for Sellers

How to Issue a Full or Partial Refund For an Order

How to Help a Buyer With a Return

Where Can I Find My Total Number of Sales?

How to Complete Orders if Your Shop is Closed or Suspended

How to Change a Buyer’s Delivery Address

What if My Buyer’s Package Gets Lost?

Offering Free Shipping

Why Should I Offer Free Delivery?

How to Offer Free Delivery

Postage Labels

Customs Information for International Delivery

I Have a Technical Problem with Delivery

Rates & Processing Time

How to Set Processing Time and Shipping Dates

Discounted Delivery For Multiple Items

Delivery Destination Settings

Determining Accurate Postage Costs

How to Set Up Estimated Delivery Dates

Finances

Fees & Taxes

What are Payment Processing Fees for CyBuy Payments?

How to Restore an Overdue Store Account

What Is a Delivery Transaction Fee?

Custom Fees and Physical VAT Collection

What are the Fees and Taxes for Selling on CyBuy?

How Do I Pay My CyBuy Store Balance?

How VAT Is Collected on Seller Fees

What Are Sales Reporting Requirements for French Sellers?

What is CyBuy Remitting to Austrian and Italian Tax Authorities?

What is a Regulatory Operating Fee?

Getting Paid

Order Still Processing for Sellers

Why Are My CyBuy Payments Delayed?

How to Verify Your Seller Information for CyBuy Payments

How to Update Your Bank Account for CyBuy Payments Withdraw

How to Get Paid on CyBuy

What are CyBuy Payments?

I Have a Technical Problem with My Store’s Payments

How to Receive Your Cybuy Payments Balance

What is a Payment Account Balance?

Why Can’t I Open a Store in My Country?

How to Manage Your Payment Account

Taking Payments

How to Set Up PayPal for Your CyBuy Store

Countries Eligible for CyBuy Payments

Opening a PayPal Account

Accept Bank Transfers

Currencies Supported for CyBuy Payments

CyBuy Account

Account Privacy

Privacy and Personal Information

General Data Protection Regulation (GDPR)

How to Report Spam Messages

Someone Used My Email Address to Create a CyBuy Account

How Do I Download My CyBuy Data?

I Received an Email About a Recent Sign-In to CyBuy

Can Minors Buy or Sell on CyBuy?

Someone Changed the Password on My CyBuy Account

Contacting CyBuy

What Are CyBuy’s Rules and Policies?

How to Deal With Harassment on CyBuy

How to Report a Listing

Settings & Preferences

How to Unsubscribe from CyBuy Emails

How to Change Your Language Settings on CyBuy

Not Receiving Emails from CyBuy

How to Change the Email Address on Your CyBuy Account

Can I Permanently Delete My CyBuy Account?

How to Refer a Friend to Sell on CyBuy

How to Change Your Password

Signing In

How to Reset Your Password

Username and Display name

How to Create a CyBuy Account

How to Log In/Out of CyBuy

Why Can’t I Access My CyBuy Account?

I Cannot Log in Into My Account