Help Center

Buying on CyBuy

Selling on CyBuy

Purchasing

How to Check Out as a Guest on CyBuy

How to Pay With PayPal

Purchasing and Shipping Internationally

What Is the Processing Time for an Item?

What is CyBuy?

How to Get Help Before Making Order

I’m Having a Technical Problem with Buying on CyBuy

How to Contact a Store

How to Purchase an Item on CyBuy

How to Search for Items and Stores on CyBuy

Shipping

Add/Edit Shipping Address

What Is an Estimated Delivery Date?

How to Track Your Order

Buying Safely

Scam and Phishing Emails

How to Make Your Account More Secure

Credit Card Security Information

Tips for Buying Safely on CyBuy

Checkout & Payment

Will I Have to Pay for Tax or Customs on My Order?

Why Was My Credit Card Declined During Checkout?

How to Remove an Item from Your Cart

Purchasing with Multi-Shop Checkout

Why is Government/State Sales Tax Charged on My Order?

How to Make a Tax Exempt Purchase on CyBuy

I’m Having Trouble Checking Out

How CyBuy Coupons Work

How to Contact CyBuy Support

Orders & Reviews

Why Is My Payment Still Processing?

Unrecognized Credit Card Charges

How to Report a Problem with an Order

What to Do if You Ordered a Wrong Size or Colour

What Should I Do if I Didn’t Receive My Order?

How to Get a Refund for an Order

What Do I Do If the Seller Is Not Responding?

I Received an Email About an Order I did not Place

What Should I Do if My Order is Lost in the Mail?

How to Get Help with an Order

How to Leave a Review on CyBuy

When Can I Leave a Review or Report a Problem With an Order?

Finding Your Refund

Why Can’t I Find My Order in My Account?

How to Return or Exchange an Item on CyBuy

How to Cancel an Order

Why Is There No Tracking Information For My Order on CyBuy?

How Can I Make Changes to My Order?

What is the Status of My Order?

CyBuy Account

Account Privacy

Privacy and Personal Information

General Data Protection Regulation (GDPR)

How to Report Spam Messages

Someone Used My Email Address to Create a CyBuy Account

How Do I Download My CyBuy Data?

I Received an Email About a Recent Sign-In to CyBuy

Can Minors Buy or Sell on CyBuy?

Someone Changed the Password on My CyBuy Account

Contacting CyBuy

What Are CyBuy’s Rules and Policies?

How to Deal With Harassment on CyBuy

How to Report a Listing

Settings & Preferences

How to Unsubscribe from CyBuy Emails

How to Change Your Language Settings on CyBuy

Not Receiving Emails from CyBuy

How to Change the Email Address on Your CyBuy Account

Can I Permanently Delete My CyBuy Account?

How to Refer a Friend to Sell on CyBuy

How to Change Your Password

Signing In

How to Reset Your Password

Username and Display name

How to Create a CyBuy Account

How to Log In/Out of CyBuy

Why Can’t I Access My CyBuy Account?

I Cannot Log in Into My Account